Information we collect
We may collect personal and health information that you provide through consultation requests, phone, email, forms, referrals, clinic interactions, and website use. If you use the consultation request form, we collect the details you provide, including your name, date of birth, email address, phone number, area of interest, preferred clinician, relevant health details, and optional photos.
We may also collect technical information about website use, such as device, browser, page, referral, and security data from website hosting, analytics, embedded map, media, or social services.
Why we collect it
We collect information to respond to enquiries, direct consultation requests to an appropriate clinic team member, arrange or administer appointments, support clinical care, manage billing and administration, maintain safety and security, comply with legal obligations, and improve website and clinic services.
How information is used and shared
Personal and health information is used by the clinic team and service providers who help operate the website, email delivery, analytics, hosting, security, clinic email, IT, practice administration, and clinic systems.
Consultation requests, including optional photos, may be sent through an email delivery service to the clinic inbox for review and triage. If you become a patient, information may be transferred into clinic record systems.
Security and storage
We take reasonable steps to protect personal and health information from loss, unauthorised access, misuse, or disclosure. Website and email providers may process information in New Zealand or overseas depending on their infrastructure.
Your rights
You may ask to access or correct personal information held about you. For privacy matters, contact the clinic privacy email. If you are not satisfied with the response, you may contact the Office of the Privacy Commissioner.
Cookies and embedded services
The site may use cookies or similar technologies for security, embedded services, analytics, and website measurement. Embedded services such as maps or social media may be controlled by those providers and subject to their own privacy practices.